Terms of Service

These Terms & Conditions ("Terms") are a legal agreement between you and Vie Tech (Private) Limited ("VIE Tech", "we", "us" or "our"). They govern your access to and use of www.Vietech.pro and the Services.

By accessing the Website or using a Service, you agree to these Terms. If you use a Service on behalf of an organization, you represent that you have authority to accept these Terms on that organization's behalf.

If you do not agree to these Terms, do not access or use the Website or Services.

“Website” www.Vietech.pro and associated pages, content and functionality operated by VIE Tech.

“Services” Vie Compliance Software, Vie Academy, Vie Advisory and other VIE Tech services made available through the Website or under an applicable written agreement.

“Vie Compliance Software” VIE Tech's cloud-based compliance, governance, management system, audit, document, issue, task, training, reporting and workflow software.

“Vie Academy” VIE Tech's training, learning, assessment, competency and related professional development services.

“Vie Advisory” VIE Tech's consulting, advisory, implementation, management system, compliance, governance, risk and related professional services.

“Customer” The person or organization purchasing or using a Service.

“User” or "Authorized User" An individual authorized by a customer to access a Service under the Customer's account.

“Customer Content” Data, documents, records, materials and other content submitted, uploaded or generated by or for a Customer through a Service. Vie Tech (Private) Limited | Terms & Conditions | 93v3

“Subscription” A recurring or fixed term plan that provides access to a Service for the applicable subscription period.

The Services are intended primarily for businesses and professional users. You must be legally capable of entering into a binding agreement under applicable law. Where an organization uses the Services, the organization is responsible for its Authorized Users.

You must provide accurate and current information and must not misrepresent your identity, authority or relationship with an organization.

You are responsible for safeguarding account credentials and for activity conducted through your account, except to the extent caused by VIE Tech's own failure to meet its obligations.

You must promptly notify VIE Tech if you reasonably suspect unauthorized access or compromise.

Credentials must not be shared in a manner that defeats user level security or subscription limits.

Customers are responsible for assigning appropriate roles and permissions to their Authorized Users.

VIE Tech may suspend access where necessary to protect the Services, users, Customer Content or third parties.

5.1 License and Access

Subject to these Terms and the applicable Subscription, VIE Tech grants the Customer a limited, nonexclusive, nontransferable, non-sublicensable right to access and use Vie Compliance Software during the applicable subscription period for the Customer's internal business purposes.

5.2 Customer Content

The Customer retains ownership of its Customer Content. VIE Tech does not acquire ownership of Customer Content. The Customer grants VIE Tech the limited rights necessary to host, reproduce, transmit, display, process, secure, back up and otherwise handle Customer Content to provide and support the Services, comply with law, prevent misuse, and perform the contractual relationship.

5.3 Multi-Tenant Environment

Vie Compliance Software may operate as a multi-tenant cloud service. Customers must not attempt to access another customer's environment or data, bypass security controls, or interfere with tenant isolation.

5.4 Compliance and Professional Disclaimer

Vie Compliance Software is a technology and workflow tool. Its use does not constitute legal advice, regulatory advice, professional advice, independent audit certification, accreditation or certification, and does not guarantee compliance, audit success, certification, regulatory approval or any particular business outcome.

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Vie Academy provides training, learning, assessments, competency development and related professional development services. Course content, schedules, prerequisites, delivery methods and fees may vary by program.

Training materials are licensed for the participant's personal or organizational use as applicable and may not be copied, resold, publicly distributed or used to create competing training materials without VIE Tech's written permission.

A certificate, completion record, CPD related credit or other recognition is issued only where the relevant program requirements are satisfied and where VIE Tech or the relevant awarding body is authorized to issue it. Participation does not guarantee certification, accreditation or any employment, regulatory or professional outcome.

Vie Advisory services may include consulting, implementation, management system, compliance, governance, risk, audit related and organizational improvement services.

Specific scope, deliverables, fees, milestones, schedules and acceptance criteria may be stated in a proposal, quotation, Statement of Work, engagement letter, Order Form or other written agreement. Where such an agreement exists, it governs the relevant engagement to the extent of any conflict with these Terms.

Unless expressly agreed otherwise in writing, Advisory services are provided with reasonable professional care and do not guarantee certification, audit success, regulatory approval, legal compliance or a particular business or financial result.

VIE Tech may offer free plans, trials and paid Subscription plans. Current pricing, features, billing periods and applicable taxes are shown on the Website, checkout page, quotation or applicable Order Form.

Paid Subscriptions are billed according to the billing period selected at purchase. By subscribing, you authorize VIE Tech or its payment processor to charge the applicable fees and taxes when due.

Unless an applicable Order Form states otherwise, paid Subscriptions renew automatically for successive periods of the same duration until cancelled. You may cancel before the next renewal through the available account or support process.

VIE Tech may change pricing for future subscription periods by providing notice through the Website, account, invoice or another reasonable channel. Price changes do not retroactively change charges already incurred.

If a payment fails, VIE Tech may request updated payment information and may suspend access if the amount remains unpaid after reasonable notice.

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Available plan changes are subject to the features and commercial terms presented at the time of the change. Upgrades may take effect during the current billing period, with applicable charges calculated according to the checkout or quotation. Downgrades normally take effect at the next renewal unless the applicable plan states otherwise.

A downgrade may remove access to features or storage available only in the previous plan. The Customer is responsible for exporting any information that may become inaccessible as a result of a downgrade.

10.1 Vie Compliance

A Customer may cancel a paid Subscription before its next renewal. Unless mandatory law or an applicable written agreement requires otherwise, cancellation takes effect at the end of the current paid period and does not create a refund for unused time.

Payments are generally non-refundable after a billing period begins. VIE Tech may provide a refund, credit or pro rata adjustment where required by applicable law, where VIE Tech materially fails to provide a paid Service, or where an amount was charged in error or duplicated.

Free plans that do not involve payment do not create a refund entitlement.

10.2 Vie Academy

Training fees and cancellation arrangements may depend on the particular course, delivery date and enrollment terms presented at purchase. Where no course specific commercial term applies, fees are generally non-refundable after the scheduled training or course has commenced. If VIE Tech cancels a paid training event and cannot provide the purchased service or an agreed alternative, VIE Tech will refund the amount paid for the cancelled service, subject to applicable law.

10.3 Vie Advisory

Advisory cancellation, termination, milestones and refunds are governed by the applicable proposal, Statement of Work, engagement letter or other written agreement. Fees for services already performed may be non-refundable to the extent stated in that agreement.

10.4 Mandatory Rights

Nothing in these Terms excludes or limits a refund, cancellation, withdrawal or other right that cannot lawfully be excluded or limited.

Fees are exclusive of taxes unless expressly stated otherwise. The Customer is responsible for applicable taxes, duties, levies or similar charges associated with its purchase, except taxes imposed on VIE Tech's net income.

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You must use the Website and Services lawfully, responsibly and in a manner that does not harm VIE Tech, other customers, users or third parties.

Do not gain or attempt to gain unauthorized access to systems, accounts, data or security controls.

Do not probe, scan, penetrate, disrupt or circumvent security or tenant isolation controls.

Do not upload malware, malicious code or content intended to damage or compromise systems or data.

Do not infringe intellectual property, privacy or other rights.

Do not use the Services for unlawful fraud, abuse, harassment, spam or other prohibited activity.

Do not reverse engineer, decompile or disassemble the Services except to the extent such restriction is prohibited by mandatory law.

Do not resell, sublicense or commercially exploit the Services except under a written arrangement with VIE Tech.

Do not use the Services to access another customer's information or to test the security of the Services without written authorization. VIE Tech may restrict or suspend activity that violates these requirements or creates a material risk to the Services, users or third parties.

Maintain accurate account and billing information.

Manage Authorized Users and permissions appropriately.

Ensure that Customer Content is lawful and that the Customer has the rights and permissions required to submit it.

Use reasonable security practices for devices, credentials and networks used to access the Services.

Review software generated, automated or AI assisted outputs before relying on them.

Maintain copies of Customer Content where the Customer requires independent backups.

Where a Service includes AI assisted functionality, outputs may be probabilistic, incomplete or incorrect. AI generated or AI assisted content must be reviewed by an appropriately qualified person before it is used for compliance, legal, regulatory, audit, certification, safety, financial or other material decisions. AI output may contain errors; please verify.

VIE Tech does not represent that AI assisted outputs are accurate, complete, current or suitable for a particular purpose. Customer Content and AI processing are handled in accordance with the Privacy Policy and applicable contractual terms.

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VIE Tech and its licensors retain all rights in the Website, Services, software, source code, interfaces, designs, documentation, templates, trademarks, branding, algorithms and other VIE Tech materials, except for Customer Content and third-party materials.

Subject to these Terms, the Customer receives only the limited access and use rights expressly granted. You may not copy, modify, distribute, sell, lease, sublicense or create derivative works from VIE Tech intellectual property except as permitted by law or written agreement.

The Customer retains its rights in Customer Content and is responsible for ensuring that its use of the Services does not infringe third party rights.

Each party may receive non-public information belonging to the other party. The receiving party will use reasonable care to protect such confidential information and will use it only for the purposes of the relationship.

Confidential information does not include information that is publicly available without breach, was already lawfully known, is independently developed without use of confidential information, or is lawfully received from a third party without confidentiality obligations.

A party may disclose confidential information when legally required, provided that it gives notice where legally permitted and reasonably practicable.

VIE Tech processes personal information in accordance with the VIE Tech Privacy Policy and applicable law. The Privacy Policy is incorporated into these Terms for privacy matters.

For Customer Content processed by VIE Tech on behalf of a customer organization, the customer generally determines the purposes and means of processing and VIE Tech acts as a processor or service provider. A separately signed data processing agreement may provide additional obligations where required.

The Services may integrate with or depend on third party services, APIs, payment providers, hosting providers, communication services or other external technologies. Third party services may be subject to their own terms and privacy notices.

VIE Tech is not responsible for third party services to the extent a failure, modification, suspension or discontinuation is outside VIE Tech's reasonable control. Where an integration is essential to a paid Service, VIE Tech will use commercially reasonable efforts to provide an alternative or address the impact where reasonably practicable.

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VIE Tech aims to provide reliable and continuous access to the Services but does not guarantee uninterrupted or error free operation unless a separate written SLA expressly provides otherwise.

Maintenance, security updates, infrastructure changes, emergency work and third-party dependencies may cause temporary interruptions. Where reasonably practicable, VIE Tech will schedule planned maintenance to reduce disruption.

VIE Tech may modify, improve, replace or discontinue features. VIE Tech may increase prices of its products and services without any notification or intimation. We will seek to avoid materially adverse changes to paid Services without reasonable notice where practicable. These Terms do not constitute an SLA or guarantee a particular uptime, response time or performance metric unless separately agreed in writing.

To the maximum extent permitted by applicable law, the Website and Services are provided on an "AS IS" and "AS AVAILABLE" basis. VIE Tech does not warrant that the Services will be uninterrupted, error free, completely secure or suitable for every purpose.

Nothing in the Services constitutes legal, regulatory, audit, certification or other professional advice unless VIE Tech has expressly agreed to provide such professional services under a written engagement.

Mandatory statutory rights and warranties that cannot lawfully be excluded remain unaffected.

To the maximum extent permitted by applicable law, VIE Tech's aggregate liability arising out of or relating to these Terms or a Service will not exceed the fees actually paid by the Customer to VIE Tech for the affected Service during the twelve months immediately preceding the event giving rise to the claim.

To the maximum extent permitted by law, VIE Tech will not be liable for indirect, incidental, special, exemplary or consequential loss, or for loss of profits, revenue, goodwill, anticipated savings or business opportunity, arising from use of the Website or Services.

The limitations in this section do not exclude or limit liability to the extent such liability cannot lawfully be excluded or limited, including liability arising from fraud or other matters for which applicable law prohibits limitation.

To the extent permitted by applicable law, the Customer will defend and indemnify VIE Tech and its officers, employees and affiliates against third party claims arising from the Customer's unlawful use of the Services, material breach of these Terms, or Customer Content that infringes third party rights, except to the extent caused by VIE Tech.

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VIE Tech will defend the Customer against a third-party claim that the unmodified Vie Compliance Software provided by VIE Tech infringes a third party's intellectual property rights, and will, at its option, procure continued use, modify or replace the affected component, or terminate the affected Service and refund prepaid fees for the unused portion. This obligation does not apply to claims arising from Customer Content, unauthorized modifications, combinations not supplied by VIE Tech, or use outside these Terms.

VIE Tech may suspend or restrict access where reasonably necessary because of a material breach, unlawful or fraudulent activity, a serious security risk, a credible threat to the Services or other users, legal requirements, or unpaid amounts following reasonable notice.

Where the circumstances permit, VIE Tech will provide notice and an opportunity to correct the issue before suspension. Immediate action may be taken where delay would materially increase risk or where required by law.

Suspension does not automatically waive amounts already due.

A Customer may terminate a Subscription by cancelling it before the next renewal. Termination normally takes effect at the end of the current paid period unless an applicable agreement states otherwise.

VIE Tech may terminate or suspend access for material breach that remains uncured after reasonable notice where cure is possible, for serious unlawful or abusive conduct, for non-payment after reasonable notice, where required by law, or where VIE Tech discontinues the relevant Service.

Where VIE Tech terminates a prepaid paid Service for convenience other than because of Customer breach, VIE Tech will refund the unused prepaid portion of the affected Service unless an applicable agreement states otherwise.

Upon termination or expiration, the Customer's right to access the affected Service ends unless the applicable agreement provides otherwise.

Customers should export Customer Content they need before termination. Where export functionality is available, VIE Tech may provide reasonable means for export. VIE Tech is not responsible for information the Customer fails to export before access ends, except where prohibited by law or an applicable written agreement.

After termination, VIE Tech may delete Customer Content in accordance with its operational deletion processes, subject to legal retention requirements, backups, security records, disputes, legal holds and applicable customer agreements.

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VIE Tech is not liable for delay or failure caused by events beyond its reasonable control, including natural disasters, war, terrorism, widespread internet or infrastructure failures, government action, epidemics, strikes, supply chain disruption or attacks by third parties. The affected obligation will be performed as soon as reasonably practicable after the event ceases.

These Terms are governed by and construed in accordance with the laws of Pakistan, without regard to conflict of law principles, subject to any mandatory law that applies to a particular Customer or transaction.

The parties will first attempt in good faith to resolve a dispute through direct discussion between authorized representatives.

If a dispute cannot be resolved informally, the courts of competent jurisdiction in Lahore, Punjab, Pakistan will have exclusive jurisdiction, subject to any mandatory jurisdictional rights that cannot lawfully be excluded.

Notices to a Customer may be delivered to the email address associated with the account or another contact address provided by the Customer. Notices to VIE Tech should be sent to support@Vietech.pro or the Registered Office address stated below. Notices are effective when received or, for electronic notices, when transmitted without a delivery failure.

The Customer may not assign these Terms or its rights and obligations without VIE Tech's prior written consent, except where assignment is permitted by applicable law in connection with a merger, restructuring or sale of substantially all relevant assets. VIE Tech may assign these Terms to an affiliate or successor in connection with a corporate reorganization, merger, acquisition or sale of the relevant business.

If any provision is held invalid or unenforceable, it will be modified to the minimum extent necessary to make it enforceable, where permitted, and the remaining provisions will continue in effect.

A failure or delay to exercise a right under these Terms is not a waiver of that right. A waiver is effective only for the specific instance for which it is given.

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These Terms and the VIE Tech Privacy Policy form the public contractual framework for use of the Website and Services. Where a Customer and VIE Tech have entered into a separately signed Enterprise Agreement, SaaS Agreement, Order Form, Statement of Work, Advisory Engagement Agreement, Training Agreement, DPA or SLA, that written agreement governs the subject matter it expressly covers to the extent of any conflict.

No purchase order or customer document adds conflicting terms unless VIE Tech expressly accepts those terms in writing.

VIE Tech may update these Terms to reflect changes to the Services, business practices or applicable law. The revised Terms will be published with a new Last Updated date. Where a change materially affects an existing paid contractual relationship and notice is required, VIE Tech will provide reasonable notice through an appropriate channel. Changes will not remove rights that cannot lawfully be removed.

You agree that electronic notices, account actions, electronic records and electronic acceptance may be used to establish and administer the relationship, to the extent permitted by applicable law.

For questions about these Terms, contact support@vietech.pro

Vie Tech (Private) Limited

Compliance Software | Academy | Advisory

Registered Offices: Headquarters: 3F-18, Marbella Drive Residency, Jati Umrah Chowk, Raiwind Road, Lahore-Pakistan. Sales Office: 89-Central District, Phase 1, Bahria Town Orchard, Lahore-Pakistan.

Phone: +92 334 1111655 | Support: support@vietech.pro info@vietech.pro

Website: www.vietech.pro

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